This privacy policy explains how PrintCraft Studio processes personal data when you contact us, request a quote, place or discuss a personalized order, or use the website. It also explains the choices and rights available to you under applicable data protection law.
You may have rights to be informed about our processing, access your data, correct inaccurate details, request deletion in appropriate cases, object to certain processing, and ask for restriction or portability where the law allows. For some records, we may need to keep limited information to complete an order, preserve proof of approval, or comply with legal obligations.
To help us handle a rights request, please describe the data or interaction concerned and provide enough information for us to verify the request. We may ask for additional details if needed to protect your information and avoid unauthorized disclosure. If a request cannot be fully granted, we will explain the reason where the law requires it.
Contact and order-related records are retained for the period needed to respond to your inquiry, manage production, document approvals, handle collection or delivery, and meet accounting, tax, or legal requirements where applicable. Technical logs are kept for a limited period for security and troubleshooting, then deleted or anonymized when no longer needed.
If we make material changes, we will update the policy text on the website and may use a reasonable notice method for significant updates. The version in force is the one published at the time you review the site.
Data handling overview
This section outlines the categories of personal information we may process, where that information comes from, the types of cookies used on the site, and the controls available to you.
When you use the website or submit a request, we may process your name, email address, phone number if you provide it, inquiry message, service preferences, server request metadata, and browser or device information. This data is used in connection with contact handling, technical delivery, and website security.
We receive personal data from contact forms, email, phone calls, file uploads, studio visits, and other order-related communications. We may also generate technical data automatically when the website is used, including request logs and device-related information.
Confirmed cookie uses are limited to essential site operation and storing privacy preferences. We do not confirm analytics or marketing cookies as active on this website. If that changes, the policy will be updated to reflect the new use.
We use cookies or similar technologies only for essential site operation and to remember privacy preferences. You can manage cookies through your browser settings, and where available through the site’s preference controls. Disabling essential cookies may affect basic website functions.
Data processing overview
This section outlines the primary purposes for processing personal data, the categories of recipients involved in service delivery, and the legal context that may govern disclosure.
We use personal data to answer inquiries, prepare quotes, review quantities and deadlines, check artwork and personalization lists within the agreed file-preflight scope, prepare digital proofs, manage production and variant checks, arrange collection or delivery, maintain website security, and keep records needed for administration and legal compliance.
We may share personal data with service providers that support website operation, communications, technical hosting, or order administration, but only to the extent needed for those functions. Any such recipient is expected to use the data for the agreed purpose and to apply appropriate confidentiality and security measures.
We may disclose personal data if required by law, court order, or a lawful request from public authorities. We may also share limited information where necessary to establish, exercise, or defend legal claims, or to protect the security and integrity of the website and our records.
Where the GDPR applies, we process personal data on a lawful basis appropriate to the context, such as handling your request, performing a contract or pre-contractual steps, meeting legal obligations, or relying on legitimate interests for security and service administration. The applicable basis depends on the specific interaction and the data involved.
Where available under the GDPR, you may request access, rectification, erasure, restriction, objection, or data portability. You may also withdraw consent where processing is based on consent. Some requests may be limited by legal obligations, security needs, or the need to retain records connected to an order or inquiry.
